Our steps to ensure the safety of our clients
The health and safety of our clients is of the utmost importance to us. With this in mind we are in the process of establishing a framework for how we can run our adventures and trips in a safe manner.
We will take steps to protect you and mitigate the risk of contracting & spreading Coronavirus / COVID-19 while you are traveling on our adventures.
These are the principles we will make our decisons on:
|Safe||Trip provision will be informed and guided by a public health assessment of risk.|
|Lawful||We will respect government guidance and legal restrictions.|
|Evidence-based||We will use the best available activity-specific evidence and analysis to guide our decision making.|
|Socially responsible||We recognise that there must be a balance between economic growth and the welfare of local communities, society and the environment. Guests, suppliers and their staff are accountable for fulfilling their civic duty; the actions of an individual must benefit the whole of society.|
|Clear||We will provide clarity to our guests to enable compliance, engagement, and accountability.|
The guidelines will be established by the Mountain Safety Group (Scottish Mountain Rescue, Police Scotland, Mountain Training Scotland and Glenmore Lodge) on how we can deliver a phased return to the hills and mountains.
These proposals will be submitted to the Scottish Government outlining how mountaineering activities such as hill walking, climbing and bouldering can be re-introduced.
With these guidelines and how we can travel to and from a place, we will establish safety measurements for our activities. We will publish these here as soon we have updates from the Scottish Government and Mountain Safety Group.
Updated payment and refund policy (valid until 1st September 2020)
We decided to change our payment and refund policy in regards to the uncertainty of the COVID-19 situation.
To make it easier for all new bookings for trips taken between July and September 2020, we take the usual 20 – 25 % trip deposit at the time of booking but this is now refundable. You can cancel any time before the trip without any explanation and we will refund the deposit in full.
The balance is only due on the day the activity is commencing. This should give you and us a much more flexible approach if there are any changes in guidelines or travel restrictions.
If we have to cancel for guideline reasons, illness or travel restrictions you will receive a full refund of deposit and balance as soon as possible after our cancellation.
This COVID-19 policy will be in place until the 1st September and valid for all new Tours that we run between July and September 2020. We will review the situation daily and if there is further uncertainty after this date we may extend this policy well in advance and give notice here.
Please, follow the current Scottish Government COVID-19 guidance and ´hold the line´ to avoid travel and stay local for your daily exercise for now.
Despite an easing of restriction in England this week the advice for people in Scotland remains the same – stay home and only go out for essential work, food or health reasons – although people in Scotland may now go outside to exercise more than once daily.