News & Updates Updates

Further update to payment and refund policy regarding COVID-19 (valid until 31st October 2020)

We decided to change our payment and refund policy further in regards to the uncertainty of the COVID-19 situation.

To make it easier for all new bookings for trips taken between July and October 2020, we take the usual 20 – 25 % trip deposit at the time of booking but this is now refundable. You can cancel any time before the trip without any explanation and we will refund the deposit in full.

The balance is only due on the day the activity is commencing. This should give you and us a much more flexible approach if there are any changes in guidelines or travel restrictions.

If we have to cancel for guideline reasons, illness or travel restrictions you will receive a full refund of deposit and balance as soon as possible after our cancellation.

This COVID-19 policy will be in place until the 31st October and valid for all new Tours that we run between July and October 2020. We will review the situation daily and if there is further uncertainty after this date we may extend this policy well in advance and give notice here.